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Our
vocation:
Helping
Our clients
grow
LETTER
FROM THE
CHAIRMAN
Cristóbal Valderas
A GOOD YEAR
2014 was another year of progress in business and social terms. Clece is expanding, providing more and better services for businesses, for society and for people.
There are now 69,316 of us, who, regardless of our area of work or our particular profession, share a vocation for service. We are ever more present in the lives of more and more people.
THE CLECE
GROUP IN
2014
For the second year in a row, all of the company’s various activities experienced a positive evolution, an achievement that consolidates a diversified business model based on quality, innovation and intensive people management.
TACC
11,5%
Evolution of turnover 2003 to 2014.
Sales in € million.
Comparison of turnover figures for 2013 and 2104 by division.
HUMAN
RESOURCES
A place for everyone
It’s people that set Clece apart. With our focus set firmly on people, every employee counts, every person adds something.
Recognising everyone’s individuality is quite a challenge, given the size of the workforce: this is the third-largest private company in Spain in number of employees, with a staff of 69,316 in 2014.
69.316
PEOPLE ON THE WORKFORCE
Evolution of the workforce 2012 to 2014
Cleaning48%
Social Services30%
Airport4,6%
Maintenance3,6%
Education Services3,3%
Portugal3%
Auxiliary Services2,6%
Environmental Services2,1%
Catering1,8%
Logistics0,7%
Security0,5%
United Kingdom0,4%
Distribution of workforce by activity
83%
17%
26.637 WORKERS RECEIVED
605.088 HOURS OF TRAINING
Distribution of workforce by age
Distribution of workforce by job type
The CLECE social project
Clece Social is Clece’s social project, the expression of its commitment to people, a commitment that is inherent to its background and development. Clece Social divides its activity into four main areas: employability, integration, awareness-raising and caring for people.
Employability
Promoting job stability, helping people find work and pursuing professional and personal development.
Integration
Clece seeks to promote equal opportunities by integrating people from disadvantaged social groups, mainly people with disabilities, at women who have been victims of gender-based violence, victims of terrorism and long-term unemployed young people.
Raising awareness
It is Clece’s goal to raise awareness about the difficulties that people in these social groups have to deal with.
People
Beyond its various business activities, Clece is committed to improving the working environment and quality of life of its service users.
5,032 workers from vulnerable social groups, 7.3 percent of the workforce
Disability78%
Young people on placements14%
At risk of social exclusion5%
Gender-based violence3%
Victims of terrorism 0,06%
Integrating disadvantaged people
Distribution by collective/social group (2014)
90 percent more people at risk of social exclusion integrated into the company
2014
2013
2012
Total people from disadvantaged social groups now working for Clece (evolution 2012 to 2014)
2014
2013
2012
Percentage of people from these social groups compared with total workforce (evolution 2012 to 2014)
SECTORS
Recognised for its commitment to society, the Clece Group has spent more than 20 years providing a full range of services for businesses and institutions, with quality and specialisation its major mainstays.
INTERNATIONAL
PRESENCE
INTERNATIONAL PRESENCE
Clece operates in Spain, the United Kingdom and Portugal , either through the Clece brand names itself or by means of other companies that specialise in particular activities and form part of the European facility management alliance, UFS(United Facility Solutions).
SPAIN
The Clece Group operates all over Spain, which enables the company to provide its services to a wide variety of public administrations and private businesses in many different regions and local areas. The Group is organised into five regional divisions and has delegations in the main Spanish cities.
PORTUGAL
With a head office in Lisbon and with a workforce of 2,061 people, Clece provides cleaning and maintenance services in various facilities and a range of services in the main airports in the country. The company works in both the public and private sectors, with clients as high-profile as IKEA, the retail chain The Style Outlets, the automotive group Faurecia and EDP Valor.
EUROPEAN ALLIANCE
Clece forms part of the largest European facility management alliance, UFS (United Facility Solutions), made up of four European companies with more than 236,000 professionals. With head offices in Brussels, UFS encompasses a wide range of multiservices that can tackle large pan-European projects relating to multiservices and technical interventions.
REINO UNIDO
Clece está presente en el mercado británico de servicios sociales a través de su filial, Clece Care Services (CCS). La compañía presta servicios para el cuidado y ayuda a personas mayores en el hogar, una actividad en la que Clece cuenta con gran experiencia desarrollando el Servicio de Ayuda a Domicilio (SAD) en muchas de las principales ciudades y municipios de España. En 2014, en su primer año de operación, CCS ha conseguido alcanzar la cifra de 256 profesionales.
UNITED KINGDOM
Clece is present on the British social services market through its subsidiary, Clece Care Services (CCS). The company provides services to help and care for elderly people in the home, an area which Clece is highly experienced, providing home care services in many towns and cities across Spain. In 2014, in its first year of operation, CCS has grown to include 256 professionals.
INTEGRATED
MANAGEMENT
SYSTEM
Working for excellence
Ensuring maximum satisfaction for clients is a primary goal for Clece. To achieve this, the company has developed a management system that covers aspects such as quality, the environment, innovation and information security.
GROUP
STRUCTURE
Over the years, the Clece Group has incorporated new companies in specific areas or particular geographic regions, providing a tailored service through either the Clece brand itself or various subsidiary companies.
AIRPORT
Clece servicios aeroportuarios
MA Multiservicios Aeroportuarios
Clever Handling Services
Gama Fuelling Services
Sherpa Maleteros/Porter
FBO Madrid
BC Business Center Barajas
Salas VIP Barajas
EDUCATION
Clece servicios educativos
Cavall de Cartró
MULTISERVICES
Clece
LIREBA SERVEIS INTEGRATS
Net-Brill
Zaintzen
Ndavant Multiserveis
Deyse Neteges Manteniment
Lirecan
International
Clece Care Services (Reino Unido)
Health Lodge (Reino Unido)
All Care (Reino Unido)
UFS (Bélgica)
SPECIAL EMPLOYMENT CENTRE
Grupo Integra Centros especiales de empleo
CISBA Centro especial de empleo
CLEANING
Limpiezas Lafuente
ENVIRONMENTAL SERVICES
Talher
SECURITY
Clece Seguridad